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File #: RES 2020-093    Version: 1 Name:
Type: Resolution Status: Passed
File created: 8/11/2020 In control: Town Council
On agenda: 9/15/2020 Final action: 9/15/2020
Title: Resolution Approving the Town of Castle Rock Fire and Rescue Department Community Risk Assessment and 2019 Standards of Cover
Attachments: 1. Attachment A: Resolution, 2. Attachment B: Presentation, 3. Exhibit 1: 2019 CRFD Standards of Cover, 4. Presentation

To:                     Honorable Mayor and Members of Town Council


From:                     Craig R. Rollins, Assistant Chief, Fire and Rescue Department


Through: Norris W. Croom III, Fire Chief



Resolution Approving the Town of Castle Rock Fire and Rescue Department Community Risk Assessment and 2019 Standards of Cover




Executive Summary


As part of the accreditation process through the Commission on Fire Accreditation International (CFAI), the Fire and Rescue Department used the Center for Public Excellence (CPSE) Community Risk Assessment: Standards of Cover 6th edition as a guide in the research and development of the 2016 Risk Assessment and 2019 Standards of Cover.  These two documents combine to form the Community Risk Assessment and Standards of Cover (CRA/SOC).


The 2016 Risk Assessment defines, identifies, and where possible, quantifies fire, EMS, hazardous materials, technical rescue and wildland fire risks within the community.  The 2019 Standards of Cover is an in depth analysis of our historical performance in terms of call volume, call types and level of risk for the jurisdiction as a whole, five station areas, and ten planning zones.  Together, these two documents identify the risks within the community, define the level of service the Fire and Rescue Department can provide, establish historical performance baselines, set realistic performance goals (benchmarks), and identify performance gaps.  Where performance gaps are identified, the SOC includes a recommended course of action to either close the gap or continue to monitor the area of concern.    


The Standards of Cover establishes performance benchmarks (goals) for call processing of 1 minute and 0 seconds, turnout time of 1 minute and 38 seconds, the total response time for the 1st arriving apparatus of 7 minutes 10 seconds 90% of the time in urban population areas (greater than 1,000 residents per square mile) like the Meadows, 8 minutes 10 seconds in rural population areas (less than 1,000 residents per square mile) like Bell Mountain Ranch, and 10 minutes 10 seconds 90% of the time on the interstate.  The Standards of Cover also includes baselines and benchmarks for the arrival of the effective response force (all units needed to mitigate an incident) for each service type (fire, EMS, hazardous materials, technical rescue, and wildland fire) and risk level (low, moderate, and high).


Though recommendations are included and based on historical data, they are not intended to project future performance. 


These documents met the intense scrutiny of the CFAI Accreditation Peer Team, and received the complete support of the Public Safety Commission.


Notification and Outreach Efforts


No notification or other form of public outreach has been done.  The Standards of Cover has been reviewed by members of the Rocky Mountain Accreditation and Professional Credentialing Consortium and a CPSE Peer Team as part of the CFAI accreditation process.  Upon adoption of this document, it will be made available to the general public via the Department’s website as well as printed copies at Fire Headquarters for anyone who requests it.


History of Past Town Council, Boards & Commissions, or Other Discussions


Town Council approved the 2018 Standards of Cover on June 18th, 2019 (Resolution Number 2019-75).




For the evaluation period (2015 - 2019), Castle Rock Fire and Rescue Department (CRFD) has sufficient call volume to adequately evaluate the 1st arriving apparatus in most planning zones. The notable exception is Planning Zone 8 (PZ8), with a maximum annual call volume of 12 calls per year and a total call volume of 38 calls for service since 2015. Overall for the jurisdiction, calls for service have continued to increase by 4.5% annually since 2015, with a small decrease of 1.5% between 2017 and 2018.  In addition to the overall number of calls for service, simultaneous calls are also on the rise, both department-wide and within each station’s area of responsibility. These simultaneous incidents require resources to respond from further away resulting in longer response times. Even with the increasing call volumes (total calls for service and simultaneous incidents), the department has been able to maintain a first due arrival within several seconds of the 2015 baselines.


CRFD’s compliance with adopted first due arrival benchmarks fluctuates based primarily on incident location. There are known service gaps within the jurisdiction, specifically portions of planning zone 6 (PZ6), portions of planning zone 7 (PZ7), and planning zone 8 (PZ8). 


The area of concern in PZ6 is that it is a considerable distance from fire stations 153 and 155.  To help ensure the quickest possible response, CRFD maintains an automatic aid agreement with Franktown Fire Protection District who co-responds on any call in fire management zone (FMZ) 15603.  In 2019, the whole of PZ6 generated 182 calls for service, 39 of which were in FMZ 15603.


Within PZ7, CRFD opened a new fire station in 2018 (Station 152), which improved responses throughout the majority of that planning zone.  However, the far south and east portions still have an extended response time.  These areas are primarily pasture lands with a small residential population.


Historically, PZ8 has generated a maximum of 12 calls and is sparsely populated (total population 247) with large tracts of open land used for livestock.


Another planning zone that requires discussion is planning zone 9 (PZ9). Annually, PZ9 generates 373 calls for service (average), which exceeds the 2014 - 2019 Master Plan’s call volume tenants for consideration of a new fire station. However, the response performance within PZ9 is consistent with that throughout the rest of the jurisdiction, which in 2019, the urban total response time in PZ9 was 8:30 compared to 8:10 for the jurisdiction. There were too few calls in the rural population areas (20 calls in five years) to draw a conclusive comparison to the rest of the jurisdiction.


The Town of Castle Rock has experienced considerable growth over the last several years in both the commercial and residential sectors. This growth has translated into an increased call volume in all service categories and a 13% increase in total call volume since 2015. The increase in call volume is also seen in the increasing unit hour utilization (UHU) of all apparatus since 2015.


Given the current and expected growth in the area, CRFD anticipates call volume to continue to increase over the next several years.


When evaluating the Effective Response Force (ERF) by service type (EMS, fire, HAZMAT, wildland, technical rescue) and risk level (low, moderate, high), CRFD does not have sufficient call volume to generate a statistically valid sample size for trending or forecasting analysis with the exception of EMS. In the analysis of EMS, specifically moderate risk EMS, CRFD has shown a general decrease in performance since 2015 for both the urban and rural population densities. Response times for the arrival of an ERF have increased by 1 minute in urban areas and 1 minute 10 seconds in rural areas. The cause of this increase has yet to be determined.


The department’s vision is “To be the best at providing emergency and prevention services”. While striving “to be the best”, the department must make changes, based on sound statistical data, that would allow for an improvement in the delivery of services and increased safety to the community as well as emergency responders. Understanding the current financial and political climate as well as the costs associated with any recommendation, the department reviewed each of the following recommendations to ensure they are consistent with community expectations, within the scope and reach of the department, and achievable with existing resources or plans. Therefore, the following recommendations are made based on the results of the Standards of Cover process:


                     Perform a root cause analysis for the decreasing Moderate Risk EMS performance, complete with potential corrective actions.

o                     Accreditation Manager: 4Q2021

                     Closely monitor PZ6 for growth, increasing calls for service and performance.

o                     Accreditation Manager: Ongoing at least annually

                     Closely monitor PZ9 for growth, increasing calls for service and performance.

o                     Accreditation Manager: Ongoing at least annually

                     Monitor the potential growth in PZ8 to anticipate changes that may drive the need for additional resources.

o                     Accreditation Manager & Fire Chief: Ongoing

Finally, the department should provide an annual report to the Public Safety Commission, Town Manager and Town Council that details call volumes and trends, updated baselines and benchmarks, and any service gaps and recommended action (if any).


Budget Impact


The adoption of the updated Standards of Cover has no impact on the budget.


Staff Recommendation


Staff recommends adopting the updated 2019 Standards of Cover.


Proposed Motion


“I move to approve the Resolution as introduced by title.”






Attachment A: Resolution

Attachment B: Presentation

Exhibit 1: 2019 Standards of Cover