To: Honorable Mayor and Members of Town Council
From: Norris w. Croom III, Acting Fire Chief
Title
Resolution Approving the Town of Castle Rock Fire and Rescue Department Amended 2016-2019 Strategic Plan
Body
________________________________________________________________________________
Executive Summary
The Castle Rock Fire and Rescue Department (CRFD) has been an internationally accredited agency through the Commission on Fire Accreditation International (CFAI) since 2012. A central part of CRFD’s continuous improvement efforts is having a Strategic Plan that represents an understanding of the community’s expectations, concerns and priorities. The Department actively sought community feedback in 2015 as the basis for establishing the 2016 - 2019 Strategic Plan. The plan provides a guide for the Department’s growth and continuous improvement through 2019. The Amended 2016 - 2019 Strategic Plan provides the community with a summary of the progress made on all Strategic Goals.
Notification and Outreach Efforts
Outreach to the community was accomplished in 2015 through a series of 7 open houses conducted throughout the community, and direct surveying of the open house participants.
The Public Safety Commission was presented a draft of the Amended 2016 - 2019 Strategic Plan and the processes used in its development, and recommends its adoption.
History of Past Town Council, Boards & Commissions, or Other Discussions
Town Council approved the 2016 - 2019 Strategic Plan on May 17th 2016, via resolution 2016-060.
Discussion
The Castle Rock Fire and Rescue Department (CRFD) has been an internationally accredited agency through the Commission on Fire Accreditation International (CFAI) since 2012. The Department was scheduled for a reaccreditation site visit in May 2017 and a CFAI hearing in July 2017, at which time the department was re-accredited for another five year term. A central part of CRFD’s continuous improvement efforts is having a current Strategic Plan that represents an understanding of the community’s expectations, concerns and priorities. In 2015, the Department actively sought community feedback as the basis for establishing the 2016 - 2019 Strategic Plan. The plan provides a guide for the Department’s growth and continuous improvement through 2019. This is the first annual update reflecting the Department’s and Town’s ongoing effort to keep services consistent with goals, objectives and growth.
The Strategic Plan identifies the top community expectations which are:
1. Quick response times
2. Well trained personnel
3. Adequate/appropriate equipment
It also identifies the top community concerns, which are:
1. Keeping pace with growth
2. Ensuring sufficient staffing
3. Maintaining adequate resources
Through the survey, the Strategic Plan identified the community’s service priorities, which are:
1. Emergency Medical Services
2. Fire Suppression
3. Wildland Fire Suppression
4. Technical Rescue
5. Hazardous Materials Mitigation
6. Domestic Preparedness Planning and Response
7. Fire Prevention
8. Public Education
9. Fire Investigation
Keeping these three critical factors in mind, the Department’s internal stakeholder’s group developed six strategic goals. The Amended 2016 - 2019 Strategic Plan provides progress reports on all strategic goals. A brief summary of the progress reports are:
1. Maintain Agency Accreditation
• Completed
• CRFD received a unanimous vote from the Commission on Fire Accreditation International at its July 2017 hearing in Charlotte, NC
2. Community Wildfire Protection Plan
• 53% Complete
• 2nd Draft in review, presented to Town Executive Staff for comment
• Target Completion end of 2018
3. Open Station 152 (Crystal Valley Fire Station)
• 80% Complete
• On-schedule for early Fall 2018
i. 12 staff hired, academy graduation in June 2018
ii. Apparatus ordered and scheduled for delivery in May 2018
4. Develop an enhanced training program
• Complete
5. Develop an enhanced public outreach program
• Complete
i. There are several on-going efforts with Public Education
1. Community Open Houses
2. Public Education events
3. Targeted education events
6. Fire Training Center
• 79% Complete
• Building 1:
i. RFP for tenant finish complete
ii. Tenant finish est. completion Fall 2018
• Building 2:
i. Est. start Fall 2018
ii. Est. completion Spring 2019
Budget Impact
While the adoption of the Amended 2016 - 2019 Strategic Plan has no impact on the budget, the Strategic Goals have potential to impact the Fire and Rescue Department’s budget. If there are any budgetary impacts as a result of the goals within the Amended 2016 - 2019 Strategic Plan, they will be addressed through the normal budget process.
Staff Recommendation
Staff recommends adopting the Amended 2016 - 2019 Strategic Plan.
Proposed Motion
“I move to approve the Resolution as introduced by title.”
Attachments
Attachment A: Resolution
Attachment B: Presentation
Exhibit 1: Amended 2016 - 2019 Strategic Plan (2018 Update)