To: Honorable Mayor and Members of Town Council
From: Mark Marlowe, P.E., Director of Castle Rock Water
Sandi Aguilar, Customer Relations Program Manager
Title
Presentation: Pursuing Excellence Gold Tier 2017
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Executive Summary
Castle Rock Water is committed to providing high quality water to our customers, sharing best practices and advancing water technologies across the state of Colorado. In March of this year, Castle Rock Water was awarded the Gold Tier in the Pursuing Excellence Program, for the second year in a row. The award is presented by the Colorado Department of Public Health and Environment to recognize systems that go above and beyond regulatory compliance. The program helps systems collaborate and learn from each other.
In addition to providing our standard operational procedures for source water protection measures, treatment goals and distribution components, Castle Rock Water submitted four action plans described below:
• Large meter audit - The large meter audit examined the five percent of customers that make up 30 percent of consumption. Although, only four percent of the meters audited were found to have discrepancies, the monetary value was significant from a future revenue stream and the capturing of non-revenue water.
• Lateral arm well placements - The innovative use of horizontal arms for vertical well production surpassed yield goals, producing more than double that of a vertical well.
• Valve and hydrant maintenance program - With a continuous valve and hydrant maintenance program in place, repair and emergency budgets are easier to estimate, customers are better informed of outages and confidence in the system is realized.
• Chemical optimization - Castle Rock Water took the chemical use for water treatment a step further by continually analyzing the chemical solution to ensure the highest quality water and lowest treatment cost.
We are pleased to introduce Kaitlyn Minich, Local Assistance Project Lead and Pursuing Excellence Coordinator to present the award to members of Town Council.